Privacy Policy

1. Introduction

Northern Range Digital ("we", "us", "our") operates northernrangedigital.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products.

2. Information We Collect

We may collect the following information:

• — Contact information — name, email address, and message content when you submit our contact form
• — Purchase information — handled entirely by Paddle, our payment processor. We do not store your payment card details
• — Usage data — anonymised analytics data such as pages visited and time on site, collected via privacy-respecting tools

3. How We Use Your Information

We use the information we collect to:

• — Respond to your enquiries and support requests
• — Process and fulfil your purchases
• — Send order confirmations and product delivery emails
• — Improve our website and products

4. Third Party Services

We use the following third-party services:

• — Paddle — payment processing and merchant of record. Paddle handles all payment data and tax compliance. See Paddle's Privacy Policy.
• — Directus — our backend CMS used to store contact form submissions

5. Data Retention

Contact form submissions are retained in our system for as long as necessary to respond to your enquiry. Purchase records are retained by Paddle in accordance with their data retention policies and applicable tax laws.

6. Your Rights

You have the right to:

• — Request access to the personal data we hold about you
• — Request correction of inaccurate data
• — Request deletion of your data where applicable

To exercise these rights, contact us at contact@message.northernrangedigital.com.

7. Cookies

Our website may use essential cookies for functionality. We do not use tracking or advertising cookies. By using our website you consent to the use of essential cookies.

8. Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy Policy, please contact us at contact@message.northernrangedigital.com.